Privacy & Cookies

Privacy & Cookies Policy

Effective Date: 30/07/25
Store Name: Bilberry Gifts
Website: www.bilberrygifts.co.uk
Email: contact@bilberrygifts.co.uk

1. Introduction

At Bilberry Gifts, we are committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this policy.

2. What Information We Collect

We may collect the following types of personal information when you interact with our store:

  • Personal details: Name, billing and shipping addresses, email, phone number.

  • Payment information: Credit/debit card details (processed securely via Shopify Payments or third-party processors; we do not store payment information).

  • Order history: Products purchased, order totals, and order dates.

  • Account information: Login credentials if you create an account.

  • Device information: IP address, browser type, time zone, referring site, and browsing behaviour.

3. How We Use Your Information

We use your information to:

  • Fulfil orders and deliver products.

  • Process payments and refunds.

  • Send order confirmations and shipping updates.

  • Communicate with you about your orders or inquiries.

  • Provide customer support.

  • Improve our website and shopping experience.

  • Send marketing emails (if you opt in).

4. Sharing Your Information

We only share your data when necessary, such as:

  • With Shopify, our e-commerce platform provider.

  • With payment processors (e.g., Shopify Payments, PayPal).

  • With delivery partners for order shipping.

  • With third-party apps we use to operate the store (e.g., analytics, marketing tools) — all of which are GDPR/CCPA compliant.

  • If required by law or to enforce our legal rights.

We never sell your personal data.

5. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience and understand how you use our site.

Cookies help us:

  • Remember your cart and login session.

  • Analyse traffic and site usage through tools like Google Analytics.

  • Personalise marketing content.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use some features of the site.

6. Your Rights

Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA), including:

  • Accessing the personal data we hold about you.

  • Requesting corrections or deletion of your data.

  • Opting out of marketing communications.

  • Withdrawing consent at any time.

To exercise any of these rights, contact us at contact@bilberrygifts.co.uk.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including to comply with legal, tax, and accounting obligations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Security

We follow industry best practices and use secure technology to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Policy Changes

We may update this policy occasionally. Changes will be posted on this page with the updated effective date.

11. Contact Us

For questions about this policy or your data, contact us at:
📧 contact@bilberrygifts.co.uk