Delivery & Returns
Delivery
Thank you for shopping at Bilberry Gifts. We aim to pack and dispatch all customer orders within 1-2 working days.
Standard shipping is free on orders over £50. A delivery fee of £3.95 is charged for orders under £50.
Express shipping is available for £4.95 and delivery usually takes place 1-2 days after dispatch.
Whilst Royal Mail is our preferred choice of courier, we may sometimes use other services, such as Evri, if your parcel is not within Royal Mail's size and weight limits.
All of our couriers aim to deliver within 3-5 working days (Standard Delivery), however there will be times when this takes longer, such as during the Christmas period. We ask that you please allow 10 days for your parcel to arrive before notifying us that you have not received it.
Local delivery is available free of charge on orders over £15 for customers who live in and around the Bolsover, Chesterfield area. Local delivery will automatically be suggested at the checkout if your postcode is included in the delivery radius. We deliver to the local area on Tuesdays and Fridays between 9am-6pm. Your order will be delivered on the next Tuesday or Friday after the order is placed. E.g. an order placed on Sunday will be delivered on Tuesday, and an order placed on Wednesday will be delivered on Friday. If nobody is home when delivery is attempted then we will either contact you to arrange another delivery time/date, or find a safe place to leave your order.
Returns
If you are not entirely satisfied with your order or you change your mind then we are here to help.
You have 30 calendar days to return an item from the date you received it.
Please email us at contact@bilberrygifts.co.uk to notify us that you wish to return an item.
To be eligible for a refund, your item must be unused and in the same packaging and condition as when you received it. If an item is returned in an unsellable condition then a refund will not be processed. This includes incidences where an item is lost in the post when returning to us.
We recommend keeping your proof of posting in case your item is lost or damaged by your chosen courier. This will allow you to make a claim for compensation.
Buyers are responsible for returning items at their own cost.
Some items have their own delivery policy detailed on the item listing. Please be aware of this prior to ordering.
Refunds
If you are not entirely satisfied with your order or you change your mind then we are here to help.
You have 30 calendar days to return an item from the date you received it.
Please email us at contact@bilberrygifts.co.uk to notify us that you wish to return an item.
To be eligible for a refund, your item must be unused and in the same packaging and condition as when you received it. If an item is returned in an unsellable condition then a refund will not be processed. This includes incidences where an item is lost in the post when returning to us.
We recommend keeping your proof of posting in case your item is lost or damaged by your chosen courier. This will allow you to make a claim for compensation.
Buyers are responsible for returning items at their own cost.
Some items have their own delivery policy detailed on the item listing. Please be aware of this prior to ordering.
Damaged Items
If your item arrives damaged then please accept our sincere apologies.
Please notify us of any damage that may have occurred in transit immediately by contacting us at contact@bilberrygifts.co.uk. We do require you to send us a photo attached to your email detailing the damage. We may kindly ask for you to provide further images if necessary.
If we have another item in stock, we will be more than happy to send you this as a replacement free of charge. If the item you ordered is out of stock, we will offer you a full refund.